Frequently Asked Questions

Tickets

I have a query regarding my purchase or tickets

Please visit the official venue box office, KX Tickets, or the ticket provider that you purchased tickets through.

How much are tickets?

Tickets are a range of prices from £29.50.

Where can I purchase tickets for Starlight Express?

Online – there are no booking fees online. Click here to book tickets.

Are there any seats with restricted views?

1st Class Carriage Seats:
Please note these seats are close to the racing track. Entry to and from seats will be limited and restricted at times.

Platform Seats:
Please note these seats are close to the racing track. Entry to and from seats will be limited and restricted at times.

Trackside Seats, (except GG1-2 and GG54-55):
Please note you are seated in an elevated section close to the top of the racing track. Entry and exit will be limited & restricted at times.

Locomotive:
The front of this section is close to the racing track. Entry to and from section will be restricted at times.

Trackside Seats GG1-2 and GG54-55:
Slightly restricted view of the upstage area. Seated in a section close to the race track. Entry to and from seats limited at times.

Locomotive Seats Q26-29:
‍Please note seats are not recommended for children as railing may obstruct view.

Are rush tickets available?

For every performance, a limited number of £30 rush tickets will be available from 10am in the TodayTix app.

About the Show

Who will be in Starlight Express?

Full casting for the show is available on our Cast page

What is the age rating for the show?

The content in Starlight Express is suitable for all ages. All children under 16 must have a valid ticket and be accompanied by an adult. Children under 3 will not be admitted.

What is the running time of the performance?

The running time is 140 minutes, including a 15 minute interval.

Access

Is the theatre accessible?

Troubadour Wembley Park Theatre is a fully accessible venue. There is level access from the street, into the foyer, and the ground-level section of the auditorium. There are two fully accessible toilet cubicles. We want to ensure your visit to our theatre is as smooth and enjoyable as possible. If there is anything that we can do to assist you in your visit, please email our dedicated team at access@kxtickets.com.

‍For further information please visit see KX Tickets dedicated page for access bookings.

How do I book access tickets?

To book online please join the Access Scheme which can be found on dedicated KX Tickets page for access bookings.

Will there be any captioned or audio-described performances?

There will be Audio Described Performances on Friday 17th January 7:30 PM and Friday 3rd October 7:30 PM. Touch tours will be from 5:30-6:00 PM

We will also be having Live Subtitled Performances on Saturday 17th May 7:30 Pm and Thursday 16 October 7:30 PM

BSL Performances will be on Thursday 15th May 2:30 PM and Saturday 11th October 2:30 PM

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We are fully committed to ensuring that everyone gets to experience the magic of this production and will release more information on these performances as soon as possible, but if you would like to purchase tickets for either of these performances please email access@kxtickets.com or complete the enquiry form here with the show name, your preferred date and time of performance, the full name and card number of The Access Card holder and what your specific seating requirements are.

Once we have more information on these performances KX Tickets will be in touch.

Venue

Is there car parking?

Please note that there is no public parking on site at Troubadour Wembley Park Theatre.

Wembley Park's Red and Pink car parks are both a short walk from the theatre. For more information on these car parks and their standard tariffs please visit Wembley Official Parking.

Please note that neither of these car parks are owned or managed by Troubadour Theatres. Whilst we endeavour to provide accurate information we cannot guarantee opening times, prices or availability of spaces so please check directly with the car park before commencing your journey. We strongly advise to visit us using public transport, and always check the OVO Arena and Wembley Stadium events in advance if you are planning to drive.

How do I get to Troubadour Wembley Park Theatre?

A short walk from Wembley Park station which is just two stops from Baker Street, Troubadour Wembley Park Theatre is located in the heart of Wembley Park.

For more information on how to get to Troubadour Wembley Park Theatre please visit the venue website.